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ITAV
Engineering Academy

AV Troubleshooting Lab

Enterprise AV & collaboration fault simulator — receive a ticket, gather evidence, repair, verify and document.

Educational logical simulation. Not connected to real hardware; no electrical HDMI, RF, acoustic or vendor-firmware behaviour is reproduced. Brand names identify equipment categories only.

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Scenario library (11)

AV-VID-001
Beginner
P2

Display No Signal

Laptop is plugged in at the table, the display is on, but it only shows 'No signal'.

Medium Meeting Room — Teams Room 2.04

AV-VID-002
Intermediate
P2

EDID Handshake Failure

The laptop detects the external display oddly and the screen says the resolution is unsupported.

Medium Meeting Room — Teams Room 2.04

AV-VID-003
Intermediate
P3

HDCP Authentication Failure

Desktop shows fine, but when a protected video plays the screen goes black.

Medium Meeting Room — Teams Room 2.04

AV-VID-004
Beginner
P3

Intermittent HDMI Signal

The display randomly loses the picture for a second or two during presentations.

Medium Meeting Room — Teams Room 2.04

AV-VID-005
Beginner
P4

Wrong Display Resolution

The image looks stretched and the edges of slides are cropped.

Medium Meeting Room — Teams Room 2.04

AV-AUD-001
Beginner
P1

No Microphone Audio

The ceiling mic looks connected, but remote participants cannot hear the room.

Medium Meeting Room — Teams Room 2.04

AV-AUD-002
Intermediate
P1

No Speaker Audio

Remote people can hear us, but we hear nothing from them in the room.

Medium Meeting Room — Teams Room 2.04

AV-AUD-003
Advanced
P2

Acoustic Echo

Remote participants complain they hear their own voices back.

Medium Meeting Room — Teams Room 2.04

AV-AUD-004
Intermediate
P2

Audio Feedback

A loud howl starts whenever the ceiling microphone is live.

Medium Meeting Room — Teams Room 2.04

AV-AUD-005
Beginner
P3

Distorted Audio

Far end can hear us, but our voices sound crunchy and distorted.

Medium Meeting Room — Teams Room 2.04

AV-AUD-006
Beginner
P3

One Speaker Zone Silent

The back half of the room has no audio; the front is fine.

Medium Meeting Room — Teams Room 2.04

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